Return Policy

Our goal is to provide our customers with high quality products at competitive factory prices. Customer satisfaction is always our number one priority. All the items that we carry are thoroughly inspected before they are dispatched to ensure a pleasant shopping experience. Our professional Customer Support Team is at your service at any time.

Warranty Terms

Our 7 day return warranty starts from the day you receive our product. If you have any problem with the item please feel free to contact us immediately. You can call us at phone number (+84-918-866-310) or email our support team: support@jozka..net.  Our business hours are: Monday to Saturday, 8:00am to 10:00pm (indo china time).

Warranty Process

To guarantee a fast and smooth warranty process, please indicate in your email all the details of your order, such as your order number, SKU number or the product name. Then kindly follow these 3 steps:

1. Describe the issue and provide us with pictures (under 2MB) that display the problem and the items outer packaging. For help with this, please call us or email our support team. Phone: +84-918-866-310. Support Team Email: support@jozka.net

2. Once we have reviewed all the details, we will arrange a return under the warranty RMA (Return Merchandise Authorization).

3. Please ship the package according to the RMA instructions provided by our team.

Warranty Compensation

Items under the 7 days warranty should be returned with an RMA form provided by our Customer Support Team, we will allow a return for a refund or an exchange for another item as long the item is unused with all its labels, tags and original packaging. Once we receive the item, we will refund in full the original product price and its shipping or resend you a free replacement item at our expense.

Return Costs

Customers have to cover the shipping fees to return the items. This cost is non-refundable. Customers should provide us the return parcel tracking information. We will proceed with compensation once we receive the items.

Return Policies

Customer must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team has authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.

Warranty Exceptions

Items which are exempt from refunds, exchanges or replacements are as follows:

1.   Used, Worn, Washed, Altered,  Dirty or Customer Damaged items

2.   Items with missing labels, tags and original packaging.

3.   Items sent in violation of our RMA instructions.