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ACCOUNT FAQ

1. How do I create an account?

2. Do I need an account to preview or calculate shipping rates?

3. How do I shop on your site?

4. I forgot my password, what should I do?

5. What should I do if I can not login to my account?

 

ORDERING FAQ

1. Can I make changes to my order?

2. Can I get a discount if I make a large order?

2. How do I know if my order was received?

 

PAYMENT FAQ

1. What types of payment methods do you accept?

 

PROMO CODES

1. What are promo codes?

2. Where can I get a promo code?

3. How do I add a promo code?

 

RETURNS FAQ

1. What is your return policy?

2. Under what circumstance would an item be un-exchangeable or not valid for return?

 

 SHIPPING FAQ

1. Can I change my shipping address after I have placed an order?

2. When will I receive my goods after I have placed an order?

3. Do you ship to my country and what are the shipping rates?

4. Why is the shipping cost on some items so expensive?

5. How do I know if my items have been shipped?

6. How do I track my order?

7. Why is my tracking number invalid?

 

SALES & SHOPPING FAQ

1. Can I cancel my order after payment has been made?

2. How do I remove items in my cart?

 

 

 

 

 

ACCOUNT FAQ

1. How do I create an account?

To create an account, go to the SIGN IN / REGISTER page and click on the sign up button.
Complete all the required fields (indicated by an asterisk *) and enjoy your JOZKA shopping experience!

 

2. Do I need an account to Preview or calculate shipping Rates?

No you do not need an account to preview shipping rates but you do need an account to complete an order.

If you are just window shopping or wish to estimate an order total before you place the order, please read on:

Our Shipping Cart Module requires Zip Codes to preview Shipping rates. We have compiled a list of international zip codes of countries around the world. Please click here and look up your country zip code.

 

For a guide on how to calculate shipping or preview shipping rates, follow these steps:

 

Step 1: Click on the product you want to buy and complete the choose option fields (Color, Size, Sleeve and Quantity).

 

Step 2: Click on Add To Cart

 

Step 3: Click on Proceed to Checkout

 

Step 4: Under shipping information: Select your country and enter your country zip code

 

Step 5: Under Shipping method, click on Refresh Rates. Our available shipping methods and their rates will be displayed.

 

3. How do I shop on your site?

First you need to create an account before your order can be processed. This ensures that we can make your shopping experience as easy as possible. We can store multiple delivery addresses for you, and you can choose to receive our weekly email newsletters.

To begin your shopping experience, simply select an item on the site, complete the necessary choose option fields (color, size, quantity) and click on add to cart. When you are done proceed to checkout and choose your payment and shipping method.

You might want to review and make changes to your order at this point. If everything looks good and you are ready to complete your order then hit the Go button to process your payment and complete your order.

If you need any help placing an order or have any questions, phone +84-918-866-310 or email our customer support at: [email protected]

 

4. I forgot my password what should I do?

If you forget or lose your password, no big deal, please click on My Account and enter you email address under Returning Customers and click on Reset my Password. You will receive an email with a link to create a new password. Please note that the Reset password link expires after 10 minutes.

 

5. What should I do if I have trouble logging into my account?

If you have trouble login into your account, Please follow these steps:

(1) First verify that your login username and password are right. Your login username is the email address you used for registration.

If you have forgotten your password, please follow the instruction in the previous question to reset your password. If you are still unable to access your account, please contact our Customer Support team and they will help you resolve the issue.

 

 

 

ORDERING FAQ

1. Can I make changes to my order?

If your order has been processed, the only way you can make changes to your order is to send us an email. To initiate this request, please send an email to: [email protected] and state the details of your order and the changes you wish to make. For the order details please refer to the email that was sent to you when the order was placed.

 

2. Can I get a discount if I make a larger order?

Yes, we offer discounts on bulk purchase or large orders. If you are interested in placing a large order, please contact our Sales Department: [email protected] and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired time-frame

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will send you a quotation. Shipping rates for large orders are usually cheaper so it is certainly better to place large orders than small orders. For more information on shipping charges, please check out our Shipping & Delivery details.

3. How do I know if my order was received?

When you place an order you we will send you an order acknowledgement email . The order acknowledgement email will contain your order number and order details. Additional email will be sent to you when we ship your goods. The delivery confirmation email will include delivery details and tracking information.

 

 

 

PAYMENT FAQ

1. What types of payment methods do you accept?

We accept the following types of payment methods: PayPal, Wire transfer, Credit Card, Money Gram and Western Union. For more information, visit our payment Methods page.

 

 

 

PROMO CODES

1. What are promo codes?

Promo codes are codes that can be applied to your order to receive a discount. They range from free shipping to merchandise discounts.

2. Where can I get a promo code?

Our promo codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes.

3. How do I add a promo code?

When you place an order, you will see a box on the bottom of the Checkout page where you can enter your promo code. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase.

 

 

RETURNS FAQ

1. WHAT IS YOUR RETURN POLICY?

Merchandise purchased in their original condition (new, unused, unwashed, and in-altered) with tags attached may be returned within 7 days of the shipment date found on the Packing List.  Refunds will be issued based on the original form of payment.  Merchandise received as a gift may be returned for a full refund in the form of an online coupon. Please read our Return Policy for full details. For PAYPAL RETURN POLICY you may return PayPal purchases by mail within 60 days for a full refund. If you mail your return, your PayPal account will be refunded directly.

2. Under what circumstance would an item be un-exchangeable or not valid for return?

At JOZKA, we pride ourselves in the quality and fit of our products. All our products are thoroughly inspected before they are dispatched. However if any of our product has been washed or bleached, we wont take it back. For more information please read our Return Policy.

 

 

 

SHIPPING FAQ

1. How do I change the shipping method?

 If you wish to change your shipping method after your order has been processed, please contact our Customer Service Department as quickly as possible before we ship your package. Once your package has been shipped, we won't be able to recall it back.



2. Can I change my shipping address after I have placed an order?

If you wish to change your shipping address after you've placed an order, please contact our Sales Department at [email protected] as early as possible. If the package has not been dispatched, we will be able to ship to your new address. However, if the package has already been shipped out, we wont be able to recall the package.



3. When will I receive my item/s after I have placed an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. For more information on Shipping and Delivery times kindly read our Shipping & Delivery for details.



4. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help you save money. For more information, please read our Shipping & Delivery.



5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected. Shipping charges among shipping carriers varies. We strongly advice that you choose an option that best meets your individual needs, based on price and shipping time.



6. How do I track my order?

Once we provide you with the tracking information, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.



7. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible reasons.

(1) The shipping company has not updated the delivery information on their website

 (2) The tracking code for the package could be incorrect.

Whatever the reason might be, we would advise you contact our dedicated Customer Service: [email protected] to help you resolve the issue. They will contact the shipping company on your behalf, and will update you on their findings.

 

 

 

SALES & SHOPPING FAQ

1. Can I cancel my order after payment has been made?

Cancelling an order after payment

If you wish to cancel an order after payment has been made, please contact our Customer Service Department at [email protected] or phone +84-918-866-310 as quickly as possible before your package is shipped. Once your package has been shipped, we wont be able to cancel the order as we wont be able to recall the shipment.

However, If you are cancelling an existing order because you intend to ADD other products, simply contact our Customer Service Department and we will update the order for you. There is no additional fee for this service.

We can also issue you a refund should you decide not to continue with the purchase but you have to contact us before we ship your item.

 

2. How do I remove items in my cart?

To remove items in your cart, sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the Remove button next to the item. If you wish to change the quantity of any individual item, simply enter the number of items you want to purchase in the Qty column.

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